FAQ

familleconfort.fr

👉 What types of products do you offer?
We offer a wide range of quality products to improve the comfort and well-being of the whole family. Whether you are looking for ergonomic furniture, wellness accessories, children's decoration items, or products for the comfort of your pets, we have what you need.

👉 How can I place an order on your site ?
Placing an order is quick and easy. Select the products you wish to purchase, add them to your cart, and follow the steps to validate the order. You will receive an email confirmation once your order is validated.

👉 What are the delivery times?
Delivery times vary depending on the product and your location. Typically, orders are shipped within 3-5 business days. You will receive an email with tracking details once your order has shipped.

👉 What are your delivery costs?
Shipping costs depend on the weight and size of the products ordered as well as your shipping address. The exact costs will be calculated and displayed at the time of validation of your order.

👉 Can I return a product if I am not satisfied?
Yes, you can return a product within 30 days from the date of receipt. The product must be in new condition and in its original packaging. Please contact our customer service to obtain a return authorization and detailed instructions.

👉 Do you offer guarantees on your products?
Yes, all our products are covered by a satisfaction guarantee. The duration and conditions of the warranty vary depending on the product. Please see the specific warranty details on each product page.

👉 How can I contact customer service?
You can contact our customer service by email at familleconfort@gmail.com or by phone at +33 6 29 51 81 64. Our team is available Monday to Friday, from 9:00 a.m. to 7:00 p.m., to answer all your questions.

👉 Do you offer any promotions or discounts?
Yes, we regularly offer promotions and discounts on selected products. Sign up to our newsletter to receive the latest offers and updates straight to your inbox.

👉 Do you have a loyalty program?
Yes, we have a loyalty program to reward our loyal customers. Every purchase earns you points that you can use to get discounts on your future orders. To learn more, visit the "Loyalty Program" section on our website.

👉 Can I change or cancel my order after placing it?
If you wish to modify or cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been shipped, we will not be able to modify or cancel it.

👉 Are your products eco-friendly?
We are committed to offering environmentally friendly products. Many items in our catalog are made from sustainable and eco-friendly materials. You can view specific information on each product page.

👉 Do you offer gift cards?
Yes, we offer gift cards that you can give to your loved ones. Gift cards are available in various amounts and can be used throughout our site. To purchase, visit the "Gift Cards" section of our site.

We hope this FAQ answers your questions. If you need more information, please feel free to contact us!